SASSA Reset Password Introduction

If you forget your SASSA online portal password then you can easily reset the SASSA password through the SASSA services web portal. You just need an active internet connection with your device to access the SASSA services web portal and the phone number you initially used to apply for the SASSA social grant.

In this article, we will discuss the procedure to reset your password, the requirements for resiting your password, and tips to protect your account with a strong password. Follow the steps we will discuss in this article to reset your SASSA password easily.

Requirements for Resetting Your SASSA Password

Before resting your SASSA password you need the following things to change your password:

  • You need the cellphone number you used to register for your SASSA social grant. You will receive an OTP on the number to reset the password.
  • You need a 13-digit South African ID to access your account.
  • You need an active internet connection to reset your SASSA password online.
  • You also need a laptop, PC, tablet, or smartphone to access your SASSA account.

Step-by-step Process to Reset Your SASSA Password Online

Once you complete all the requirements, you can reset your SASSA password. Follow the steps below to reset your SASSA password online:

How do I reset my SASSA password
  • First of all, Visit the SASSA Services portal.
  • Find the “Menu” icon located in the top right corner of the website. Click on the menu button.
  • Now click on the “Forgot your login details?”. You will redirected to the password reset page.
  • Enter your 13-digit South African ID number in the box and click on the “Verify User” button.
  • After submitting your ID, you will receive an OTP on your SASSA-registered mobile number. Verify the OTP on the portal.
  • After verifying your OTP, you will redirected to a new page to set your New SASSA Password. Enter your new password and make sure the password is strong. Use letters, symbols, and numbers to set a strong password.
  • Now confirm the password by entering it in the “Confirm your new password” section.
  • Now click on the “Submit” button and your password will be successfully reset.

After resetting your SASSA password, you can successfully access your SASSA account by entering your new password. Write down the password in a safe place so you will not forget in the future.

Why Should You Reset Your SASSA Password

There are different reasons why you should update your SASSA account password. Below are a few reasons why you need to reset your SASSA password:

Why Should You Reset Your SASSA Password
  • You forget your old SASSA account password and are unable to access your account.
  • Suspected or confirmed unauthorized access to your SASSA account and you want to change your password to secure your account.
  • Regularly update your password to enhance account security.
  • You will receive a prompt from SASSA to reset your account password for security reasons.
  • You must update your SASSA password if you think that your password has been leaked.

Tips for Creating a Strong SASSA Password

Ensure your SASSA account’s security by following these important tips for creating a strong and resilient password:

Tips for Creating a Strong SASSA Password
  • Length and Complexity: Your password must be at least 12 characters long and a mix of uppercase, lowercase, symbols, and numbers.
  • Avoid Common Words: Do not use easily guessable words and phrases like “password” or “123456789”.
  • No Personal Information: Do not use your or your family’s personal information like name, birth date, or address.
  • Unique Passwords: To increase your SASSA account security, create unique passwords for each account and avoid reusing passwords across multiple sites.
  • Use Passphrases: Consider using a combination of random words or phrases to increase account security.
  • Regular Updates: Change your passwords regularly (ideally every few months) to reduce the risk of unauthorized access.


You need your South African ID, phone number used to register SASSA grant, internet, and device to access the SASSA services portal.

If you no longer have access to your phone number linked with your SASSA account then you will first need to change your SASSA phone number and then reset your SASSA password.

It’s recommended to update your SASSA password every few months for enhanced account security.

If you don’t receive an OTP, then ensure that you entered the correct phone number and has network coverage. Wait for a few minutes and try again if the OTP doesn’t arrive.


Resetting your SASSA account password is a simple process. You can reset your SASSA password through the SASSA services web portal. By following the step-by-step process we discussed in this article to reset your SASSA password you can ensure the security of your SASSA account. It’s important to reset your password regularly and create a strong and unique password to increase the security of your SASSA account. Do not use common words and personal information in the password.

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